Who’s Servicing your Phone System: Why Credentials Matter
Picking the right company to handle your telecommunications can be difficult and grueling, mainly because it’s so difficult to know what really matters in terms of experience and credentials. Many businesses end up spending thousands of wasted dollars dealing with companies that simply don’t know what they’re doing, and don’t have their best interests at heart.
So you’ve decided to go with an IP Telephony service. Let’s take a look at what that entails, and why Avaya is the best choice in IP office communications. IP is a means of connecting all your employees in a secure and reliable way, across all your branches and work environments. Gone are the days of miscommunication and lost call signals, because IP operates through Internet Protocol. This means that it transmits voice communications over the network, using open internet protocols with implemented standards. Not only can this reduce, and in some cases eliminate the high cost of public switched telephone network (PSTN) depending your particular configuration, but it also delivers a level of service and dependability that rivals and even exceeds that of traditional telephone networks.
Smart IP’s Unified Communications platform utilizes IP telephony to unify voice, video, data, and mobile into the toolbox of your office workplace. It does so specifically through Avaya IP Office. The leading small and mid-size business telephony solution has become Canada’s top leading voice and data services combination for many small to medium sized businesses, easily unifying office communications for thousands of businesses. This system allows you to quickly get in touch with both employees and customers, providing solutions for them when they need it most, and never losing another lead to your answering machine or service. But while this system can work wonders for your business, it does require occasional servicing and/or configuration based on your developing and changing needs, and the choice that you make here can be nearly as crucial as the IP system itself.
A multitude of companies on the market will advertise IP telephony system servicing, even for products that they don’t supply and aren’t credentialed for. But because they don’t supply these systems, and lack the experience working for them, you aren’t guaranteed that they’ll service it properly, or that they’ll be able to resolve any of your concerns. In fact, they may end up leaving your system in worse condition than when they started, wasting your valuable time and money. That’s why you should go with Smart IP for any of your IP system servicing needs. We’ve been in the business for 37 years, embracing new platforms as they come, and working to create value for our customers. By providing excellent service and advanced technologies, we’ve brought plenty of businesses into the modern age of telecommunications with all the tools they’ll need to remain competitive and integrated. We provide 24/7 support and national customer service, carefully listening to the needs of our customers and crafting solutions to their communication needs. That’s why so many leading businesses, companies, and even government agencies rely on Smart IP for installation, deployment, and maintenance.
Why are we so qualified?
Our team of professionals is well versed in telecommunications, VoIP, Data, IP networking, wireless telecommunications technologies, and even MPLS. This is because we invest in the education and training of our employees, providing the means for them to develop their professional abilities to best serve our customers. That’s why we stand behind our staffs’ expertise, and take pride in knowing that our Service and Support personnel will provide you with the maintenance that suits the exact needs of your business. Our team is fully certified on many platforms including these award winning Avaya products:
- IP Office
- Contact Centre Select
- Contact Centre Aura
- Communication Manager
- Session Manager
- System Manager
- Avaya Fabric Connect
This way we ensure that the products and systems we sell will continue to work into the far future, and that you’re never left with an IP telecommunications system that doesn’t perform to its full potential.