Maintenance Plans

Parts & Labour

• Complete Parts & Labor coverage for any repair on the defective items covered under maintenance contract.
• Faster replacement of defective parts being a premier partner for Avaya and NEC.

Third Party Coordination

• We work together and co-ordinate with your telephone line service provider (Telco)
• Annual System Testing and Preventative Maintenance
• Allows/identifies potential problems and helps in reducing downtime.
• Tape/Disk back-up copies of system backup helps faster recovery in case of total system failure.
• Cleaning Fan Filters, Servicing Batteries,Testing UPS,Checking Power Alarms, Updating Trunk Listing

Moves, Add and Changes Rates

Response Time

• 2 hours or less emergency response time for major failures available 24 hours x 7 days x 365 days.
• Next day / 24 hours response time for minor failures for customers on the maintenance contracts (In all conditions the customers under maintenance contract have priority over non-maintenance customers)

Remote Diagnostics

• Very critical for prompt service we incorporate remote diagnostics as a part of the maintenance contract (provided the system under maintenance supports remote diagnostic feature)
• Enables very quick response, can resolve the problem remotely and helps the technician to bring in parts if required.