In 2006, Smart IP was awarded the Canadian Nortel CSAT Award for excellence in customer service. Customer support and service is always our first priority.

Our Smart IP Service Team:

Customer Service Help Desk is available via phone, e-mail, or on-line request to handle all your moves, adds, changes, and repair requests.

Technical Support Centre provides Tier 2 support and on-line assistance while monitoring automatic alarm notifications for immediate response and quick resolution.

Field Technicians are experienced, fully trained and certified on all our products and services to meet our customer’s expectations of service excellence.

The Maintenance and Support Plan:

  • ONE number to call
  • Coverage: Full service hours (7×24), weekend, and statutory holiday coverage
  • Resolutions for wiring and cable
  • Software Patches
  • Priority Scheduling
  • Preventative Maintenance, including system backups
  • Consulting for communication services
  • Discounted Rates
  • Remote diagnostics and assistance

SRS (Software Release Subscription) a predictable contract based pricing on future software releases (switches and applications) with flexible term options: 1, 2, or 3 year SRS service agreement.

Let our Smart IP Sales Team work with you to design the Maintenance and Support package that best suits your business. Experience service excellence.