Maintenance & support

Award Winning Support

Long known for our leading customer support and technical abilities, Smart IP has won many vendor and customer awards for excellence in customer service. Our depth on technical certifications and accomplishments means we will diagnose your system accurately and provide industry leading resolution performance. Our technical fleet can respond to your service and installation requests in a timely and efficient manner.

Maintenance Plans

ONE number to call

Full service hours (24×7), weekends and statutory holidays


Resolutions for wiring and cable

Software Patches


Priority Scheduling

Preventative Maintenance, including system backups

Consulting for communication services

Discounted Rates

Remote diagnostics and assistance

Phone System Repairs 

Phone System Repairs Smart IP has a fully integrated testing and repairing facility that is specifically designed to meet, Avaya, and NEC business telephone and voice mail system needs. We utilize advanced, newest testing equipment which is aimed to detect a component or components in device design that caused the problem. Time is the core when phone equipment needs to be repaired or parts need an urgent replacement. That’s why Smart IP has several time-saving techniques to accelerate repairs and minimize downtime:

For superior repair and support of your telecommunications equipment

Get In Touch

We service clients and locations across Canada with our feet on the street in most major centres. Our technical footprint stretches from coast to coast, and our help desk is available 24/7. One call to our head office support lines will put you in touch with our expert team for all your needs.