Avaya

Over 90% of America largest companies are Avaya customers, and there are reasons why. Easy to deploy, easy to manage, easy to use.

Avaya IP Office


Avaya IP Office on premise systems. Avaya IP Office has been a leading product globally for many years and has been “the” choice for Avaya and Nortel customers who prefer on premise systems. With 5 different Editions, there is an IP Office solution to fit your business, and grow with it, as you do. Up to 3,000 users can be accommodate on a single server across 150 networked sites. That is simplicity, and that is power, and that is ease of management

IP Office Basic Edition Ideal for small and growing businesses, Basic Edition provides basic voice telephony and messaging, including voice mail, message to email conversion, call forwarding, audio conferencing, automated attendant and growth to 100 users.

IP Office Essential Edition Builds on the Basic Edition by adding IP telephony and mobility features, including one-number access and dial by name / extension. Scales to over 350 users.

IP Office Preferred Edition All the features of Basic and Essential Editions with integrated unified communications, including IM and presence, web collaboration, mobile access, video, and call recording. Integration with business applications along with a multi-channel contact center is also provided.

IP Office Server Edition Supporting up to 2,000 users and 32 locations in a single network, IP Office Server editions adds advanced features like Active Directory integration and centralized web-based administration.

IP Office Select With support for the largest IP Office customers with up to 3,000 users and 150 networked locations, IP Office Select offers resiliency through a duplex server option and over 500 ports for audio and video conferencing.

IP telephony provides a way for you to extend highly secure, reliable, and consistent communications services to all your employees whether they are in main campus locations, at branch offices, working remotely, or are mobile. IP telephony transmits voice communications over the network using open-standards-based Internet Protocol.

IP telephony solutions are an integral part of Unified Communications, which unify voice, video, data, and mobile applications on fixed and mobile networks enabling users to easily communicate in any workspace using any media, device, or operating system. Using the network as the platform, IP Telephony Solutions help organizations of all sizes realize greater security, resilience, and scalability in addition to the inherent benefits of using a converged network for transport and interconnection.

You can use IP telephony solutions to:

  • Provide highly secure, reliable, scalable communications that take advantage of your LAN and WAN
  • Improve employee agility and productivity through integration with innovative Unified Communications and third-party applications.

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Avaya Cloud Office by Ring Central


The way you communicate should be able to fit the way you work. With everything you need always to hand on any device, in any location, Avaya Cloud Office lets you simplify the way your business communicates. Call, chat, meet, and collaborate no matter where your employees might be. Stay on task and on schedule with file sharing, task management, and virtual team rooms. Bring together 100+ business integrations, like Google Drive and Salesforce, to customize a true cloud unified communications experience.

Avaya Cloud Office is expanding across the world—talk to us now to see how it gives your employees and customers the features and options you need, all in one app. Explore Avaya’s cloud office here: https://www.avaya.com/en/products/unified-communications/meet-cloud-office

One X Mobile


Avaya one-X® Mobile clients offer basic fixed-mobile convergence capabilities such as One Number reach, business continuity, mid-call features and independent of the data connection. Avaya one-X Mobile provides integration with Unified Communications applications such as visual voicemail, corporate directory, VIP lists and call logs. It includes software to integrate with enterprise applications and to deliver additional capabilities to mobile devices through server hardware.

Avaya IX Workplace


The Era of Digital Transformation has begun to radically redefine business communications. Voice is no longer the only way—or even the preferred way—to stay in touch with customers and colleagues. Instead, video, content sharing and instant messaging are now fundamental. Just as importantly, employees now expect more than just desktop communications. They want a seamless communications experience that fits into how they work instead of changing how they work—helping them stay in touch on their device of choice as they move throughout their day.

With Avaya IX Workplace, Avaya embeds communications directly into the applications, browsers and devices your employees use every day to create a single, powerful gateway for calling, messaging, meetings and team collaboration. We free people from their desktop and give them a more natural and efficient way to connect, communicate and share—when, where and how they want.

Avaya Voicemail Pro


Voicemail Pro allows message handling for individuals or groups, provides information to callers, assisting the operator during periods of heavy call activity and more by including a powerful voice processing system and an easy to use graphical user interface – the ‘Voicemail Pro Manager’. Voicemail messages can be integrated into a user’s email box and dealt with as any email message. Through the use of Text To Speech facilities users can be provided with access to their voice and email messages through the telephone whilst in the office or remotely when away from the office.

The Voicemail Pro Manager application also allows far more to be achieved than just guiding a user to the group or extension they require. It allows Voicemail Pro to dial back users, internally or externally, as soon as a voicemail message is left for them. It provides security, by prompting for a PIN code should a user wish to change their Forwarding or Follow Me number from an external telephone.

A single Voicemail Pro server (PC-based) can provide voicemail services to multiple IP Office systems over the LAN, WAN or a Frame Relay network. This is referred to as ‘Centralized Voicemail’ and can reduce costs, whilst facilitating communication between IP Office sites.

Other uses for Voicemail Pro include Whisper Announce which prompts callers for information (usually their name) which is recorded and passed on to the user’s extension (if free), allowing them to choose to accept the call or not. This is particularly useful on “CLI/ANI withheld” numbers – usually calls from telesales companies where somebody is trying to sell you something. Voicemail Pro will not intrude onto busy extensions.

Assisted Transfer allows transfer of a call to a destination, but allows the call to return to Voicemail Pro automatically for other options should the called party be engaged, or not answer within a pre-determined time.

By testing conditions (such as whether out-of-hours), calls can be routed depending on system or user-definable criteria. Conditions are constructed from a set of basic elements. These elements can be combined within a single condition to create complex rules. For example, the Week Planner can be used to define the company’s standard working hours, and then combined with the calendar to define exception days such as public holidays / vacation.

Voicemail Pro also offers the concept of modules. Modules allow you to create sequences of actions that you want to share between a number of different call routing scenarios. These modules can be used to create a library of vertical voicemail applications or just easy dissemination to other IP Office voicemail sites, thanks to its import and export functionality.

Voicemail Pro can also trigger external actions such as activating the external relays on the IP Office. For example, remotely checking the status of the office heating and then turning it on from your Mobile/Cell Phone on your drive in to work.

Voicemail Pro provides the ability to allow a caller to select the language in which they require the system to respond in.

Finally, a Speaking Clock, that takes its time from the Voicemail server, is built into Voicemail Pro to minimize call charges.