“An Interview With Ken MacDonald” Part 1/3

Tell us a little bit about your background before coming to SmartIP. I’ve been in the business for 25+ years prior to coming to SmartIP. Predominately in the Telco Space, I worked for Bell Canada.  I grew up throughout the whole realm of Bell Canada, I...

Smart IP provides businesses with a Contact Center Solutions

Smart IP provides a strong Contact Centre portfolio to suite different needs. Contact Centre is a full suite of “call” handling and routing applications with powerful real-time and historical reporting. Through CTI (Computer Telephony Integration), Outbound and...

Avaya Sets a New Standard for Collaboration and Communications

New software makes it possible to easily embed collaboration capabilities into other applications Enhanced collaboration and communication platform provides a  comprehensive midmarket solution with the industry’s smallest footprint New cloud service for enabling...

Unified Communications and How They Help Achieve Results

02-Oct-2013 Unified Communications (UC) is a set of solutions that provide various tools such as: instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, call control and speech recognition with real-time communication...

8 Critical Unified Communications Features To Help You Succeed

02-Oct-2013 Today, long hours, hard work and the “on-the-road” culture has become the norm in the business world. Numerous organizations from publicly traded corporations to SMB’s feel the increasing pressure to work smarter, faster and with more creativity on every...

Unified Communications and the Importance of Mobility Presence

02-Oct-2013 Mobile telecommunication technology brought a revolution to the way we communicate today. It strongly intervenes with both personal and work lives. In today’s world we are more mobile than ever before. Businesses can rapidly connect with clients, vendors,...