Nardia Reynolds , Shared Technologies
I just wanted to take a few moments of your time to salute a few of your employees that I have had the pleasure of working with over the past couple of months. They are Trina Bell, Sue Black and Christina and all the technicians who handle our tickets.
Their diligent work and professionalism along with timely updates has allowed us to service our customers in the Canada area with great satisfaction. It is always a pleasure speaking with Trina especially. She is a great asset to your company.
Nardia ReynoldsShared Technologies
The upgrade went very well thanks to Dave and Kenny. They are always great to work with. Please share this appreciation with their manager.
AnneFinancial Services Commission of Ontario
He listened to our concerns without interrupting, followed up with us each time he told us he would and finally was able to figure out a solution for our phone system. I was extremely impressed with his commitment and genuine concern for our phone needs and would gladly recommend your company to our community networks as a result of my experience dealing with these two exceptional individuals.
As someone who has worked in the AIDS service sector for many years, I have come to expect a certain level of brisk and impersonal efficiency when dealing with companies. I must say, the warm professionalism of Joseph and Christina has changed my opinion, indeed.
Lisa WongAsian Community AIDS Services (ACAS)
I have been with the Ministry of the Attorney General for 17 years and have dealt with numerous companies and never had such exceptional customer service. Trina went out of her way to obtain all the required information from me and was an absolutely pleasure to deal with on the phone. Things went so smoothly with our request(s) and I owe that completely to Trina.
I must say my first and only dealing with Smart IP has been outstanding.
Georgie MinorLegal Admin. , Coordinator Crown Attorney's Office
Our continuing relationship began with the technical and maintenance support of several Nortel legacy Meridian/Business Communication Manager systems, and migrated to a national communication deployment initiative with ShoreTel’s unique distributed VoIP architecture systems. The highly successful implementation is on-going with a support strategy through seamlessly integrated voice, and data within our business processes. We are very happy to experience the elimination of traditional PBX costs with lower TCO, complexity and inherent reliability issues.”