SmartIP News

The Top Reasons Why You Should Upgrade your Phone System

For many businesses, traditional phone lines are still the primary means of communication, taking priority over fax machines, skype, and even computers. Speaking over a telephone can be the next best thing to meeting in person, other than a video call such as Scopia which we’ll get into in a later article. No one can [...]

Smart IP Inc. No Longer Selling ShoreTel

As of January 20, 2017, Smart IP will no longer be selling or servicing ShoreTel products or systems. Instead, we have chosen to dedicate ourselves to our other core premier products and solutions which have proven themselves in our customer’s environments, for many years, and which meet the ever evolving, growing, and demanding needs of [...]

Part 3 of Our 3 Part Series “An Interview With Ken MacDonald”

Click here for Part 1 of our 3 Part Series "An Interview With Ken MacDonald" Click here for Part 2 of our 3 Part Series "An Interview With Ken MacDonald" Q We know Smart IP has some closely related partner companies. What is the difference between Xentrax, Meteor Telecommunications and SmartIP? A Think [...]

Part 2 of Our 3 Part Series “An Interview With Ken MacDonald”

Click here for Part 1 of our 3 Part Series "An Interview With Ken MacDonald" Q I understand that these were late adopters? A Exactly. Usually end of life products and so on, drive adoption for them. They're more concerned about ''Is it going to work for me?'' unlike ''What features can I [...]

Part 1 of Our 3 Part Series “An Interview With Ken MacDonald”

Q Tell us a little bit about your background before coming to SmartIP. A I've been in the business for 25+ years prior to coming to SmartIP. Predominately in the Telco Space, I worked for Bell Canada.  I grew up throughout the whole realm of Bell Canada, I guess that's what was known for. [...]

Smart IP provides businesses with a Contact Center Solutions

Smart IP provides a strong Contact Centre portfolio to suite different needs. Contact Centre is a full suite of “call” handling and routing applications with powerful real-time and historical reporting. Through CTI (Computer Telephony Integration), Outbound and Multimedia applications, businesses can improve customer interactions and are better able to manage their resource pool. Call Routing [...]

Avaya Sets a New Standard for Simple, Effective, Engaging Collaboration and Communications

New software makes it possible to easily embed collaboration capabilities into other applications Enhanced collaboration and communication platform provides a  comprehensive midmarket solution with the industry's smallest footprint New cloud service for enabling SMS text messages to any device takes mobile collaboration to the next level Avaya unveiled a set of new software and cloud-based [...]

4 Main Unified Communications Components and How They Help Achieve Business Results

02-Oct-2013 Unified Communications (UC) is a set of solutions that provide various tools such as: instant messaging (chat), presence information, telephony (including IP telephony), video conferencing, call control and speech recognition with real-time communication services such as unified messaging (integrated voicemail, e-mail, SMS and fax). The UC platform can be divided into several parts that [...]

8 Critical Unified Communications Features That Help You Succeed In Business

02-Oct-2013 Today, long hours, hard work and the “on-the-road” culture has become the norm in the business world. Numerous organizations from publicly traded corporations to SMB’s feel the increasing pressure to work smarter, faster and with more creativity on every front. The objective is to make the best decision in the shortest time period while [...]

Unified Communications and the Importance of Mobility Presence

02-Oct-2013 Mobile telecommunication technology brought a revolution to the way we communicate today. It strongly intervenes with both personal and work lives. In today’s world we are more mobile than ever before. Businesses can rapidly connect with clients, vendors, partners and other parties. Modern organizations striving for success face a challenging environment and must quickly [...]