OpenText (TSX:OTC) (NASDAQ:OTEX) helps companies unleash the power of their information and builds their digital information.
OpenText Workforce Optimization Software has a 32-year history of innovation, holding 24 contact center technology patents, and providing enterprise contact center customers around the world with call recording, integrated workforce optimization and advanced analytics. OpenText’s WFO solution, Qfiniti, is a modular suite that includes tools designed to optimize workforce management, quality monitoring, liability and compliance recording, coaching and eLearning, performance management, and surveying. OpenText Explore is the company’s speech and Voice of Customer analytics product that enables the enterprise to gain customer behavior insights in multichannel, multi-language contact center environments. Together, these solutions help enterprise contact centers achieve competitive differentiation in their markets by delivering premium customer service.