Hotels and Lodging

Delivering a Personalized Guest Experience: Keep Guests and Staff Connected With Integrated Communications Technology

Engage Your Guests. Improve Your Staff Efficiency. Increase Your Revenue.

Attract and retain guests. Differentiate your brand and increase customer loyalty by creating memorable guest experiences.

Increase revenue. Add value to your property and improve occupancy rates with mobile access to VIP-level amenities and business collaboration tools for guests.

Improve performance. Enhance productivity, efficiency, and customer service with mobile collaboration tools that keep guests and staff connected.

Reduce costs. Integrate existing systems, consolidate multiple properties, and shrink staffing needs with easily scalable solutions.



Duvoice DV2000 Solutions

The DuVoice Hospitality system provides the ShoreTel IP PBX with guest wake up calls, guest messaging and connection to property management systems (PMS) for hospitality industry applications.

The DuVoice Hospitality system connects to the ShoreTel IP PBX via SIP EndPoints A TCP/IP intrface to the ShoreTel IP PBX automates room telephone restriction upon check out and check in. Guest mailboxes are cleared of all messages and wake up calls automatically upon checkout. The Optional InnDesk provides hotel staff with a Web console for wake up calls and roo m status. System can be order turnkey or software only.


Interface to PMS
Guest Wake Up Call
Guest Messaging
Web interface
Room Clean-Dirty Status

Enables Shoretel IP PBX to be used in hospitality applications
Auto room telephone control on check in/out
Easy Web based wake up call administration
Auto mailbox reset on check in/out


NEC Hospitality

Communication Systems Tailored to the Hotel Business

NEC’s telephony system combines communication servers that are widely used in governmental organizations and companies throughout the world with the communication features required by hotels.
From intimate hideaways to a large scale hotels with thousands of rooms, we provide communication systems tailored to each hotel’s needs.

NEC’s telephony system offers high value-added features and robust networks acknowledged as best in class by many global hotel chains, allowing smooth communication between hotel staff and with guests.


NEC’s telephony system is available either on-premises or as a service. Based on the Internet Protocol (IP), the system can acquire information and coordinate with other systems for an even wider range of uses.
In addition to a robust PABX server, the following unified communications (UC) functions essential for hotels are also provided:

Automated wake-up calls
Message waiting indication
Guest voicemail
UC Attendant
UC Desktop
UC Mobility