Integrating Microsoft Products with Avaya

Avaya Contact Center Solutions are designed to work alongside several Microsoft products to provide a better, easier-to-manage point of contact solution for businesses. As a multi-channel contact center solution that integrates email, instant messaging, and VOIP, it...

XIMA Call Recording

The XIMA Call Recording solution, Chronicall, provides an impressive collection of tools to help a business manage phone records. The system stores and organizes records of every call for monitoring and reference use. It is an ideal solution for call management,...

The Hidden Cost of Going Cisco

There’s no escaping the need for full-service voice and data communication services for businesses functioning in the fast-based, technology permeated environment of the digital age. Because of how important technology has become for companies across all industries,...