SmartIP News

Smart IP keeps up with ubiquitous industry changes

The landscape of business communications is, yet again, experiencing rapid, significant changes. From sales models to voice networks, the industry continues to overhaul the old systems in favour of newer, technologically-advanced platforms and applications that benefit both the companies and their clients. One company in particular continues to exemplify how best to embrace these changes: [...]

Hosted Solutions Explained – Basic Guide

Hosted Solutions Explained – Basic Guide If you are a business owner, you will have seen the many changes over the years in terms of marketing, manufacturing, and nearly every other process. In the past couple of years, it has been ‘hosting’ that has taken the market by storm. For this reason, we have created [...]

The Best Uses for Unified Communications

Unified Communications refers to much more than just the telephone system that your office uses. Within UC falls many options, and more that has to do with office communications, encompassing a large range of devices spread over a multitude of connection formats. Because of this widespread functionality, unified communications can act as an all in [...]

Who’s Servicing your Phone System: Why Credentials Matter

Picking the right company to handle your telecommunications can be difficult and grueling, mainly because it’s so difficult to know what really matters in terms of experience and credentials. Many businesses end up spending thousands of wasted dollars dealing with companies that simply don’t know what they’re doing, and don’t have their best interests at [...]

The Top Reasons Why You Should Upgrade your Phone System

For many businesses, traditional phone lines are still the primary means of communication, taking priority over fax machines, skype, and even computers. Speaking over a telephone can be the next best thing to meeting in person, other than a video call such as Scopia which we’ll get into in a later article. No one can [...]

Smart IP Inc. No Longer Selling ShoreTel

As of January 20, 2017, Smart IP will no longer be selling or servicing ShoreTel products or systems. Instead, we have chosen to dedicate ourselves to our other core premier products and solutions which have proven themselves in our customer’s environments, for many years, and which meet the ever evolving, growing, and demanding needs of [...]

Part 3 of Our 3 Part Series “An Interview With Ken MacDonald”

Click here for Part 1 of our 3 Part Series "An Interview With Ken MacDonald" Click here for Part 2 of our 3 Part Series "An Interview With Ken MacDonald" Q We know Smart IP has some closely related partner companies. What is the difference between Xentrax, Meteor Telecommunications and SmartIP? A Think [...]

Part 2 of Our 3 Part Series “An Interview With Ken MacDonald”

Click here for Part 1 of our 3 Part Series "An Interview With Ken MacDonald" Q I understand that these were late adopters? A Exactly. Usually end of life products and so on, drive adoption for them. They're more concerned about ''Is it going to work for me?'' unlike ''What features can I [...]

Part 1 of Our 3 Part Series “An Interview With Ken MacDonald”

Q Tell us a little bit about your background before coming to SmartIP. A I've been in the business for 25+ years prior to coming to SmartIP. Predominately in the Telco Space, I worked for Bell Canada.  I grew up throughout the whole realm of Bell Canada, I guess that's what was known for. [...]

Smart IP provides a strong Contact Centre portfolio to suite different needs. Contact Centre is a full suite of “call” handling and routing applications with powerful real-time and historical reporting. Through CTI (Computer Telephony Integration), Outbound and Multimedia applications, businesses can improve customer interactions and are better able to manage their resource pool. Call Routing [...]