We offer the following features in all of our maintenance contracts with all clients

Parts & Labor

  • Complete Parts & Labor coverage for any repair on the defective items covered under maintenance contract.

  • Faster replacement of defective parts being a premier partner for Avaya and NEC.

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Third Party Coordination

  • We work together and co-ordinate with your telephone line service provider (Telco)

  • Annual System Testing and Preventative Maintenance

  • Allows/identifies potential problems and helps in reducing downtime.

  • Tape/Disk back-up copies of system backup helps faster recovery in case of total system failure.

  • Cleaning Fan Filters, Servicing Batteries,Testing UPS,Checking Power Alarms, Updating Trunk Listing

Moves, Add and Changes Rates

  • Discounted labor rates for customer under maintenance.

Remote Diagnostics

  • Very critical for prompt service we incorporate remote diagnostics as a part of the maintenance contract (provided the system under maintenance supports remote diagnostic feature)

  • Enables very quick response, can resolve the problem remotely and helps the technician to bring in parts if required.

Response
Time

  • 2 hours or less emergency response time for major failures available 24 hours x 7 days x 365 days.

  • Next day / 24 hours response time for minor failures for customers on the maintenance contracts (In all conditions the customers under maintenance contract have priority over non-maintenance customers)