Business Phone Systems and Communications Systems for SMB’s and Enterprises.

Smart IP designs, implements, and services IP and Digital communications systems from our partners Avaya, Nortel and ShoreTel.
Our designs support sophisticated applications such as contact centres, unified messaging, VoIP, wireless networks, and workgroups.

IP PBX’s

Avaya IP Office

 

 

Avaya IP Office is the right choice for any small business today – whether you are 5, 25 or 250 employees… just getting started or already established… have a single office, a home office or multiple stores/sites.

Avaya IP Office unifies your communications, providing your employees with a solution that lets them handle all their business communications on the device of their choice: their laptop, mobile phone, office phone or home phone—using wired, wireless or broadband connections.
IP Office easily adapts to your goals and budget and provides individual user productivity solutions to give each of your employees just the capabilities they need—whether it’s your receptionist, sales or service representatives, home telecommuter or on-the-go knowledge worker.

Helping small to large companies around the world use communications to grow sales and lower operating expenses has made Avaya the global leader in business communications systems. If that’s what you want for your small or medium size business, it’s time to take a close look at Avaya IP Office.

 

Avaya/Nortel Communication Server 1000

CS1000 Communication Server 1000 is a server-based, full-featured IP PBX and the cornerstone of Avaya Enterprise Unified Communications deployments.

It provides the benefits of a converged network plus advanced applications and over 750 world-class telephony features. Fully distributed over IP LAN & WAN infrastructure with built-in reliability and survivability, Communication Server 1000 supports business-critical applications, including unified messaging, customer contact center, IVR, wireless VoIP and IP phones.

Avaya/Nortel Business Communications Manager ( BCM )

 

Business Communications Manager is the award-winning Linux based IP/TDM PBX
convergence system for small and medium enterprises. It offers one common feature-rich software stream on the Business Communications Manager 50/50E/450 or Business Communications Manager 200/400 platforms.

This system is ideal for companies that want to streamline internal operations, improve remote communications, increase employee productivity, reduce costs, and enhance customer service. Business Communications Manager delivers a common browser-based management platform that delivers unified communications capabilities, proven and reliable voice processing, and an extensive range of feature-rich business telephony applications.

A fully converged business communications systems for small to medium-sized businesses and branch offices; these systems combine voice, data, and business applications onto a single unified solutions platform. BCM offers sophisticated capabilities such as telephony, unified messaging, multimedia call centre, interactive voice response, IP routing and data services such as firewall, wireless, and more.

ShoreTel IP Communications System

A fully distributed IP phone system with no single point of failure. Call control is distributed to intelligent gateways – voice applications, including voicemail and automated attendant, run on standard server hardware from anywhere on your IP network.

 

ShoreTel delivers an award-winning UC system that is purpose-built for IP, and designed to be as easy to manage and scale across sites and geographies as it is to deploy and use. The solution’s open ecosystem and unique distributed architecture means it fits right in with existing infrastructure, and works seamlessly with business applications and processes.
Along with its low total cost of ownership, a ShoreTel UC system helps organizations leverage their most valuable assets: people and information.

Traditional PBX and Key Systems

Meridian 1

Note: Meridian 1 has reached its End-of-Life and is no longer supported by Avaya (Nortel), however we still provide maintenance and support service to customers.

As a platform for integrated voice and data, each Nortel Meridian 1 PBX delivers sophisticated messaging, contact centre and computer telephony integration (CTI) applications for improved customer service, and mobility and wireless technologies for “anywhere, anytime” information access. The Meridian 1 platform provides evergreen investment protection for future safe pathways to the latest technology.

 

With Meridian 1 systems, you’re investing in flexibility! Meridian 1 systems enable you to tailor a solution to your unique requirements. For example, Meridian 1 Universal Trunk Cards, which support a variety of Central Office trunks, such as CO, FX, Tie, DID, RAN, and
Paging, are software programmable. Each of the trunk card’s eight ports is configurable for any of these capabilities.

The programming of the card can be done on-site—just one example of how Nortel
Networks Meridian 1 delivers flexibility while retaining cost-effectiveness through use of intelligent design. With Meridian 1 systems, you have the flexibility to take advantage of the latest innovations in technology. With Meridian 1 Internet Telephony Gateways (ITG), you can “Internet Enable” your system to bring VoIP to your LAN, across your WAN or even to your mobile workforce! Meridian 1’s architectural design, which includes processing, switching, access and call control layers, enables your business to invest in new technologies such as VoIP and do so incrementally. Without impacting investments you’ve made in the rest of your Meridian 1 system. So your business can enjoy all the benefits of VoIP while leveraging Meridian 1’s “five nines” reliability, broad scalability, powerful performance and rich, robust feature set. It’s VoIP—at a pace you’re comfortable with. Meridian 1 systems are also renowned for performance and reliability with over 25 years of evolutionary and revolutionary feature and applications development to drive your business’ profitability. That’s over 3.7 million hours of telephony research and software design.
Norstar

Note: Norstar has reached its End-of-Life and is no longer supported by Avaya (Nortel), however we still provide maintenance and support service to customers.

The Nortel Norstar Integrated Communication System (ICS) is a full-featured, application-rich, voice communications platform for small and medium businesses and enterprise branch offices.

Whether you are a standalone business office, multi-site business, franchise, branch office, or department within a larger organization, your business relies on your phone system to perform every time you pick up the receiver or press a key. You need a simple-to-use telephone system with practical, scalable features that does not require costly end-user training to be effective. You need a cost effective system to fit your budget today, with the capacity and scalable applications to secure that competitive edge as you grow. Norstar* Integrated Communications Systems offer end-to-end solutions to small and medium-sized businesses and branch offices to enable you to focus on your bottom line—your business.